Returns, Exchanges & Shipping Policy

1.Eligibility & Product Condition

Products must be returned in their original condition and must be:

• Unworn and unused
• Unwashed
• Free from stains, marks, odour or damage
• With all original tags, labels, and spare buttons attached
• In the original packaging, wherever applicable

* Products that do not meet these conditions may be rejected during our quality inspection.

2. Exchanges

You can request an exchange for:

• A different size of the same product
• Another colour of the same product, subject to stock availability

If the requested size or colour is unavailable, you may choose an alternative eligible product or opt for a refund, subject to our applicable return conditions.

3.Returns & Refunds

Eligible products can be returned within 7 days of delivery.

• Once the returned product reaches our fulfilment center, it undergoes our standard quality inspection.
• After successful approval, your refund will be initiated to your original payment method (Credit/Debit Card, Net Banking, UPI, Wallet).
• For Cash on Delivery (COD) orders, refunds will be processed through the bank account or UPI details provided and verified by the customer.
• A flat ₹99 return handling fee may be deducted from customer-initiated returns to cover reverse logistics.

4. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged in transit
• Manufacturing defect
• Incorrect style, color or size
• Different from what was ordered

Please contact us within 48 hours of delivery. We may request photographs or a short unboxing video to help verify the issue. Once verified, Duvelle will arrange a replacement or full refund at no additional cost to you.

5.Innerwear & Hygiene Products

However, if an innerwear item is received damaged, defective, or incorrect, please notify us within 48 hours of delivery for a verified free replacement.

6.Sale & Promotional Products

Products purchased during flash sales, clearance, or special promotional events are marked as final sale and are not eligible for cash/bank refunds. Size exchanges may be permitted subject to stock availability.

7.Return & Exchange Shipping Charges

• First Size Exchange: Duvelle covers 100% of reverse pickup and replacement delivery charges.
• Customer-Initiated Return: A ₹99 return handling fee may be deducted from the refund payout.
• Damaged / Incorrect Item: Handled with zero reverse pickup or replacement charges.

8. Order Cancellation Policy

Orders may be cancelled free of charge before they are dispatched from our warehouse. Once an order has been shipped and an AWB tracking number is generated, it cannot be cancelled in transit. You may initiate a return upon delivery.

9.Quality Check & Inspection

All returned garments undergo thorough quality inspection by our quality control specialists. If a product has been worn, washed, altered, damaged, or returned without its original tags and luxury packaging, the return or exchange will be rejected and sent back to the customer.

10. Refund Processing Timelines

Once your returned package is delivered to our facility and passes quality inspection, the refund is initiated within 24–48 hours:

• UPI / Wallets: 24 to 48 hours
• Net Banking / Debit Card: 3 to 5 business days
• Credit Card: 5 to 7 business days (depending on your bank billing cycle)

You will receive an automated confirmation email with your refund transaction ID once processed.

11. How to Request a Return or Exchange

1. Visit your Order History on Duvelle or contact our support team.
2. Select the order and item you wish to return/exchange, and specify the reason (or new size requested).
3. Our team will verify the request and schedule a courier reverse pickup at your doorstep.
4. Keep the product sealed in its original box with all tags intact until pickup is completed.

12.Important Terms & Fair Use

Duvelle reserves the right to refuse a return or exchange if the product does not meet the eligibility conditions mentioned in this policy. We may also restrict or refuse return requests in cases of repeated, excessive, or suspected fraudulent return activity.

General Shipping Policy & Delivery Timelines

We partner with India's premier express couriers (BlueDart, Delhivery, ExpressBees, DTDC) to ensure rapid, secure delivery across 27,000+ PIN codes.